The Chief Executive Officer of the Driver and Vehicle Licensing Authority (DVLA), Julius Neequaye Kotey, has disclosed that the Authority’s Adenta branch in Accra has begun operating a 24-hour service system, making it the first DVLA office in the country to run round-the-clock.
Speaking on Face to Face with Umaru Sanda Amadu on Channel One TV on Tuesday, August 19, Mr. Kotey explained that the initiative is part of broader reforms aimed at improving efficiency, reducing delays, and ensuring greater accessibility to DVLA services.
“So far, we are doing only the Adenta office because that is the first office I opened after renovation. You can go to the Adenta office for all our services. You can get a license, do testing, registration, even eye testing at 2 a.m. According to our statistics, people are actually patronising the services at night,” he revealed.
The Adenta office is now providing the full range of DVLA services, including driver licensing, vehicle registration, roadworthiness testing, and biometric eye examinations at any hour of the day. This, according to Mr. Kotey, eliminates the long queues and limited operating hours that previously inconvenienced applicants, especially those with demanding work schedules.
Mr. Kotey emphasized that the 24-hour service is currently being piloted at Adenta to assess its effectiveness. If proven successful, the DVLA plans to replicate the model at other major offices nationwide, particularly in high-demand urban centers.
“We are monitoring the Adenta experience closely. If the uptake continues to grow, then we will roll it out to other DVLA offices across the country,” he said.
The DVLA CEO noted that the reform aligns with the Authority’s digital transformation agenda, which seeks to make vehicle registration and licensing services more user-friendly and transparent. By offering flexible service hours, the DVLA hopes to ease congestion, curb middlemen activities, and encourage more Ghanaians to use official channels for documentation.
