Passengers flying to various destinations from Kotoka International Airport via Amsterdam yesterday, 22nd August 2022, staged a mini demonstration as a result of a cancelled flight and poor customer service received.
GhanaTalksRadio learnt that their initial flight was cancelled on Sunday 21st August 2022 due to technical issues. Whilst the safety of passengers is important, a promise was made to get them on another flight the following day.
However, on Monday 22nd August 2022, the promise was not kept and rather than being clear in the information provided to passengers and trying to work with them to come up with the best options and solutions; Passengers were instead, left with no concise information, lack of help and minimal efforts to resolve the situation. Passengers were randomly being allocated seats on different flights, starting from the 24th August onwards.
A passenger speaking to GhanaTalksRadio under condition anonymity, stated that she and her family of four were allocated a flight for the 28th of August; 7 days after their initial scheduled flight. The new dates meant she was not able to honour a medical procedure in the UK that was arranged almost a year ago.
Another passenger travelling to Denmark also said that he had promised his manager that he would resume work on the Monday morning and this cancellation has meant that he would have to give a further excuse whilst losing his earnings.
Efforts to speak to the KLM general manager at Kotoka airport proved abortive as of the time of filing this report.
