The new Board Chair of the Electricity Company of Ghana (ECG), Alexander Afenyo-Markin, has instructed the company’s management to prioritize customer service.
He emphasized the need to develop a more interactive and user-friendly digital platform to reduce complaint resolution times and enhance overall customer satisfaction.
“We must also prioritise customer service. By developing a more interactive and user-friendly digital platform, we can reduce complaint resolution times and improve overall customer satisfaction. This is not just a matter of convenience; it’s a matter of justice.
Every Ghanaian deserves access to reliable and efficient electricity.
“Now, let me turn my attention to infrastructure. By assessing our current distribution networks and reducing technical losses, we can save resources and improve power delivery reliability.
This is not just a technical challenge; it’s a moral imperative. We owe it to ourselves, our children and our future to be responsible stewards of our resources,” he said during his swearing-in ceremony on Tuesday, July 17.
The Majority Leader also advised ECG management to embrace innovation and efficiency. He suggested that this could begin with expanding the use of smart grid technologies in major cities such as Accra, Kumasi, and Takoradi.
The Effutu lawmaker stated, “Today, we stand on the brink of a new era of opportunity. As we begin this journey with ECG under my leadership as Board Chair, we have the opportunity to transform our company and build a brighter future for our nation.”
“As I have earlier intimated, I know that a lot of work has already been done in these areas. But I also know that we have a long way to go. And I want to assure you that under my leadership of the ECG Board, we will deploy our best efforts to improve what we came to meet at ECG.
“Let us begin by embracing a spirit of innovation and efficiency. We can start by deepening the deployment of smart grid technologies in big cities like Accra, Kumasi and Takoradi. This technology has the power to reduce outage response times, boost businesses and enhance the quality of life for our citizens.”
